@article{1b124818a508419f8e5b67a20324a2c0,
title = "Customer satisfaction in industrial markets: opening up the concept",
keywords = "channel relations, customer satisfaction, industrial marketing, channel relations, customer satisfaction, industrial marketing, channel relations, customer satisfaction, industrial marketing",
author = "Henrikki Tikkanen and Kimmo Alajoutsij{\"a}rvi",
year = "2002",
language = "English",
volume = "17",
pages = "25--42",
journal = "Journal of Business & Industrial Marketing",
issn = "2052-1189",
publisher = "Emerald",
number = "1",
}