Critical Look at the User-Centered Design Competencies

Heli Kautonen, Mika P. Nieminen

Tutkimustuotos: Artikkeli kirjassa/konferenssijulkaisussaConference contributionScientificvertaisarvioitu

1 Sitaatiot (Scopus)
204 Lataukset (Pure)

Abstrakti

Public sector services are going through an extensive digital reformation, which intends to improve the quality of these services. A user-centered design (UCD) approach and UCD skills are required if citizens are involved in the public e-services' development. In this paper we present a study in which we utilized the UCD Competency Model. The data for the study was collected in interviews with key informants from three exemplary public digital service projects. We used Critical Discourse Analysis methodology to reveal interviewees' explicit opinions and underlying assumptions about UCD competencies among stakeholder groups. Our results indicate that public servants have favorable ethos and willingness to invest on UCD. Still, there is a need to reconsider the citizens' role as genuine participants. The study also served as validation of the UCD Competency model, uncovering some flaws but also proving it adaptable in the field as a thought-provoking trigger of change.
AlkuperäiskieliEnglanti
OtsikkoProceedings of the 9th Nordic Conference on Human-Computer Interaction
JulkaisupaikkaNew York, NY, USA
KustantajaACM
Sivut20:1-20:10
Sivumäärä10
ISBN (painettu)978-1-4503-4763-1
DOI - pysyväislinkit
TilaJulkaistu - 2016
OKM-julkaisutyyppiA4 Artikkeli konferenssijulkaisuussa
TapahtumaNordic Conference on Human-Computer Interaction - Gothenburg, Ruotsi
Kesto: 23 syysk. 201627 syysk. 2016
Konferenssinumero: 9
http://www.nordichi2016.org
http://www.nordichi2016.org/

Julkaisusarja

NimiNordiCHI '16
KustantajaACM

Conference

ConferenceNordic Conference on Human-Computer Interaction
LyhennettäNordiCHI
Maa/AlueRuotsi
KaupunkiGothenburg
Ajanjakso23/09/201627/09/2016
www-osoite

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