Creating a chatbot for and with migrants: Chatbot personality drives co-design activities

Zhifa Chen, Yichen Lu, Mika P. Nieminen, Andrés Lucero

Tutkimustuotos: Artikkeli kirjassa/konferenssijulkaisussaConference contributionScientificvertaisarvioitu

3 Sitaatiot (Scopus)
111 Lataukset (Pure)

Abstrakti

Information portals are usually created to support the integration of migrants into a host country. However, the information-seeking process can be exhausting, cumbersome and even confusing for migrants as they must cope with time-consuming information overload while searching desired information from lists of documents. Chatbots are easy-to-use, natural, and intuitive, and thus could support information-seeking. There is a lack of research that engages and empowers migrants and other stakeholders as co-design participants in chatbot development. We explored how migrants can be empowered in designing a chatbot that supports their social integration. Using a co-design approach, we conducted a series of activities with migrants and other stakeholders (i.e., online questionnaires, empathy probes, surveys, and co-design workshops) to first understand their expectations regarding chatbots, and then co-design a personality-driven chatbot. We found that chatbot personality can drive co-designing a chatbot as design goals, design directions, and design criteria.

AlkuperäiskieliEnglanti
OtsikkoDIS 2020 - Proceedings of the 2020 ACM Designing Interactive Systems Conference
KustantajaACM
Sivut219-230
Sivumäärä12
ISBN (elektroninen)9781450369749
DOI - pysyväislinkit
TilaJulkaistu - 3 heinäkuuta 2020
OKM-julkaisutyyppiA4 Artikkeli konferenssijulkaisuussa
TapahtumaACM Conference on Designing Interactive Systems: More than Human Centred Design - Eindhoven, Alankomaat
Kesto: 6 heinäkuuta 202010 heinäkuuta 2020
https://dis.acm.org/2020/

Conference

ConferenceACM Conference on Designing Interactive Systems
LyhennettäDIS
Maa/AlueAlankomaat
KaupunkiEindhoven
Ajanjakso06/07/202010/07/2020
www-osoite

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