Consuming a machinic servicescape

Joel Hietanen; Mikael Andéhn; Thom Iddon; Iain Denny; Anna Ehnhage

Consuming a machinic servicescape

Joel Hietanen, Mikael Andéhn, Thom Iddon, Iain Denny, Anna Ehnhage

Tutkimustuotos: Lehtiartikkeli › Article › Scientific › vertaisarvioitu

2 Sitaatiot (Scopus)

Abstrakti

Consumer encounters with servicescapes tend to emphasize the harmonic tendency of their value-creating potential. We contest this assumption from a critical non-representational perspective that foregrounds the machinic and repressive potentiality of such consumption contexts. We offer the airport servicescape as an illustrative example.

Alkuperäiskieli	Englanti
Sivut	304-308
Sivumäärä	5
Julkaisu	Advances in Consumer Research
Vuosikerta	44
Tila	Julkaistu - 2016
OKM-julkaisutyyppi	A1 Julkaistu artikkeli, soviteltu

Pääsy asiakirjaan

Link to publication in Scopus

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Siteeraa tätä

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abstract = "Consumer encounters with servicescapes tend to emphasize the harmonic tendency of their value-creating potential. We contest this assumption from a critical non-representational perspective that foregrounds the machinic and repressive potentiality of such consumption contexts. We offer the airport servicescape as an illustrative example.",

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T1 - Consuming a machinic servicescape

AU - Hietanen, Joel

AU - Andéhn, Mikael

AU - Iddon, Thom

AU - Denny, Iain

AU - Ehnhage, Anna

PY - 2016

Y1 - 2016

N2 - Consumer encounters with servicescapes tend to emphasize the harmonic tendency of their value-creating potential. We contest this assumption from a critical non-representational perspective that foregrounds the machinic and repressive potentiality of such consumption contexts. We offer the airport servicescape as an illustrative example.

AB - Consumer encounters with servicescapes tend to emphasize the harmonic tendency of their value-creating potential. We contest this assumption from a critical non-representational perspective that foregrounds the machinic and repressive potentiality of such consumption contexts. We offer the airport servicescape as an illustrative example.

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M3 - Article

AN - SCOPUS:85019641218

VL - 44

SP - 304

EP - 308

JO - Advances in Consumer Research

JF - Advances in Consumer Research

SN - 0098-9258

ER -