Combining Design Science and User-Centred Methods in M-Government Service Design in Namibia

Tutkimustuotos: Artikkeli kirjassa/konferenssijulkaisussaConference contributionScientificvertaisarvioitu

Abstrakti

In Namibia, where a digital divide is prevalent and income inequality rates are high, creating equal opportunities to access government services is important in order to combat the divide. This paper aims to explore how a combination of design science and user-centred design might support the creation of citizen-centric m-government services and the evaluation of their societal impact in the Namibian context. The subject is approached through a practical design challenge: creating prototypes for two mobile services related to identification (one for online ID applications, and another for digital authentication). The results indicate that mobile platforms hold a multitude of opportunities related to making Namibian government services more efficient and approachable. The combined method was found to support citizen-centric design of m-government services by facilitating interaction evaluation and access to societal information despite barriers related to language and a lack of common conceptual terms.
AlkuperäiskieliEnglanti
OtsikkoProceedings of the 31st Australian Conference on Human-Computer-Interaction, OzCHI 2019
ToimittajatArtur Lugmayr, Martin Masek, Mark Reynolds, Margot Brereton, Ryan Kelly, Virpi Roto, Ingrid Richardson, Haifeng Shen, Callum Parker, Naseem Ahmadpour, Jo Li Tay, Jared Donovan, Simon Perrault
KustantajaACM
Sivut244–254
Sivumäärä11
ISBN (elektroninen)9781450376969
DOI - pysyväislinkit
TilaJulkaistu - 3 joulukuuta 2019
OKM-julkaisutyyppiA4 Artikkeli konferenssijulkaisuussa
TapahtumaAustralian Conference on Human-Computer-Interaction - Perth/Fremantle, Austraalia
Kesto: 3 joulukuuta 20195 joulukuuta 2019
Konferenssinumero: 31
http://ozchi2019.visemex.org/wp/

Conference

ConferenceAustralian Conference on Human-Computer-Interaction
LyhennettäozCHI
MaaAustraalia
KaupunkiPerth/Fremantle
Ajanjakso03/12/201905/12/2019
www-osoite

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  • Siteeraa tätä

    Mehtälä, J., & Nieminen, M. (2019). Combining Design Science and User-Centred Methods in M-Government Service Design in Namibia. teoksessa A. Lugmayr, M. Masek, M. Reynolds, M. Brereton, R. Kelly, V. Roto, I. Richardson, H. Shen, C. Parker, N. Ahmadpour, J. L. Tay, J. Donovan, ... S. Perrault (Toimittajat), Proceedings of the 31st Australian Conference on Human-Computer-Interaction, OzCHI 2019 (Sivut 244–254). ACM. https://doi.org/10.1145/3369457.3369477