Chatbots Facilitating Consensus-Building in Asynchronous Co-Design

Joongi Shin*, Michael Hedderich, Andres Lucero, Antti Oulasvirta

*Tämän työn vastaava kirjoittaja

Tutkimustuotos: Artikkeli kirjassa/konferenssijulkaisussaConference article in proceedingsScientificvertaisarvioitu

7 Sitaatiot (Scopus)
148 Lataukset (Pure)

Abstrakti

Consensus-building is an essential process for the success of co-design projects. To build consensus, stakeholders need to discuss conflicting needs and viewpoints, converge their ideas toward shared interests, and grow their willingness to commit to group decisions. However, managing group discussions is challenging in large co-design projects with multiple stakeholders. In this paper, we investigate the interaction design of a chatbot that can mediate consensus-building conversationally. By interacting with individual stakeholders, the chatbot collects ideas to satisfy conflicting needs and engages stakeholders to consider others’ viewpoints, without having stakeholders directly interact with each other. Results from an empirical study in an educational setting (N = 12) suggest that the approach can increase stakeholders’ commitment to group decisions and maintain the effect even on the group decisions that conflict with personal interests. We conclude that chatbots can facilitate consensus-building in small-to-medium-sized projects, but more work is needed to scale up to larger projects.
AlkuperäiskieliEnglanti
OtsikkoUIST '22: Proceedings of the 35th Annual ACM Symposium on User Interface Software and Technology
ToimittajatManeesh Agrawala, Jacob O. Wobbrock, Eytan Adar, Vidya Setlur
JulkaisupaikkaNew York
KustantajaACM
Sivut1-13
Sivumäärä13
ISBN (elektroninen)978-1-4503-9320-1
DOI - pysyväislinkit
TilaJulkaistu - 28 lokak. 2022
OKM-julkaisutyyppiA4 Artikkeli konferenssijulkaisussa
TapahtumaACM Symposium on User Interface Software and Technology - Bend, Yhdysvallat
Kesto: 29 lokak. 20222 marrask. 2022
Konferenssinumero: 35

Conference

ConferenceACM Symposium on User Interface Software and Technology
LyhennettäUIST
Maa/AlueYhdysvallat
KaupunkiBend
Ajanjakso29/10/202202/11/2022

Sormenjälki

Sukella tutkimusaiheisiin 'Chatbots Facilitating Consensus-Building in Asynchronous Co-Design'. Ne muodostavat yhdessä ainutlaatuisen sormenjäljen.

Siteeraa tätä