Business Value of Making Managerial Responses: A Literature Review and Agenda for Future Research

Wenjie Fan*

*Tämän työn vastaava kirjoittaja

Tutkimustuotos: Artikkeli kirjassa/konferenssijulkaisussaConference contributionProfessional


Along with the prevalence of online customer reviews, a growing body of academic research has investigated the business value of adopting managerial response (MR) service, considering its capability to engage customers proactively. However, conflicting findings have been widely reported on the effect of MR usage in past studies. By synthesizing extant research on the topic, this literature review explicated the reported mechanism of how MR affect business performance and deciphered the causes of contradicting results reported in the extant literature, aiming at offering an agenda for future research. As a result, the study facilitates a more complete understanding on the state-of-art in MR research, which presents the key issues in current and emerging literature and offers a useful reference for the future advance in this field.

OtsikkoWHICEB 2019 Proceedings
ToimittajatY Tu
KustantajaAssociation for Information Systems
ISBN (elektroninen)978-0-889-53426-1
TilaJulkaistu - 2019
OKM-julkaisutyyppiD3 Ammatillisen konferenssin julkaisusarja
TapahtumaWuhan International Conference on E-Business - Wuhan, Kiina
Kesto: 24 toukokuuta 201926 toukokuuta 2019
Konferenssinumero: 10


ConferenceWuhan International Conference on E-Business

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