Assessing the e-Readiness of Marginalised Communities for e-Government Services: A Case of Oniipa, Namibia

Tutkimustuotos: Artikkeli kirjassa/konferenssijulkaisussaConference contributionScientificvertaisarvioitu

1 Sitaatiot (Scopus)

Abstrakti

A community network is highly regarded as an alternative method for extending services to marginalized communities. However, the success of community networks remains low as the host community often fails to take the ownership of such projects in a sustainable way. The literature recommends the use of baseline surveys and needs assessment to identify fundamental roles that could be played by a community network within a given society. It is argued that aligning community networks to the needs of the community could potentially contribute to their success. This study conducts a baseline survey with the aims of understanding key roles that a proposed community network could play within the context of e-Government and m-Government services provision. Community in Oniipa Town in Namibia was selected as a case study. It was found that the identified community had a poor electricity infrastructure, but an encouraging growth of mobile phone adoption, even though mobile phone credit is considered expensive. Despite these challenges, the community showed a keen interest in m-Government and e-Government services. Accordingly, the proposed community network shall engage the community through a human-centered design methodology in an effort to develop e-Government services suitable for the community. The community network shall rely on solar energy and the use of e-Government and m-Government is expected to reduce population mobility in search of government services something that could reflect positively on climate.
AlkuperäiskieliEnglanti
OtsikkoInnovations and Interdisciplinary Solutions for Underserved Areas - 4th EAI International Conference, InterSol 2020, Proceedings
AlaotsikkoInterSol 2020
ToimittajatJessica P.R. Thorn, Assane Gueye, Adam P. Hejnowicz
Sivut149-163
Sivumäärä15
ISBN (elektroninen)978-3-030-51051-0
DOI - pysyväislinkit
TilaJulkaistu - 2020
OKM-julkaisutyyppiA4 Artikkeli konferenssijulkaisuussa
TapahtumaInternational Conference on Innovations and Interdisciplinary Solutions for Underserved Areas - Nairobi, Kenia
Kesto: 15 lokakuuta 202015 lokakuuta 2020
Konferenssinumero: 4

Julkaisusarja

NimiLecture Notes of the Institute for Computer Sciences, Social Informatics and Telecommunications Engineering
KustantajaSpringer

Conference

ConferenceInternational Conference on Innovations and Interdisciplinary Solutions for Underserved Areas
MaaKenia
KaupunkiNairobi
Ajanjakso15/10/202015/10/2020

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