@article{62aba35281674595a0b19332c55e6dfa,
title = "Assessing Customer-Perceived Value in Industrial Service Systems",
keywords = "value assessment; application and case study; service management; theory and principles, value assessment; application and case study; service management; theory and principles, value assessment; application and case study; service management; theory and principles",
author = "Risto Rajala and Pekka T{\"o}yt{\"a}ri and Tuomas Hervonen",
year = "2015",
doi = "10.1287/serv.2015.0108",
language = "English",
volume = "7",
pages = "210226",
journal = "Service Science",
issn = "2164-3962",
publisher = "Institute for Operations Research and the Management Sciences (INFORMS)",
number = "3",
}