@inproceedings{88d53ada085b4e4fbcae4939fd749110,
title = "Applying the Value Engineering Framework to Services: A Longitudial Outsourcing Case",
keywords = "IT outsourcing, Services, IT outsourcing, Services, IT outsourcing, Services",
author = "Heli Syv{\"a}oja and Kimmo Pekkola",
year = "2005",
language = "English",
pages = "242--254",
editor = "Marko Sepp{\"a} and Mika Hannula and Anne-Mari J{\"a}rvelin and Johanna Kujala and Mikko Ruohonen and Tarja Tiainen",
booktitle = "FeBR 2004, Tampere University of Technology and University of Tampere 2005",
publisher = "Tampere University of Technology : University of Tampere",
address = "Finland",
}