@article{930cc39a79814c2786599a1bb0ca349f,
title = "Applying the KANO model to analyse the value of green FM",
keywords = "attractive quality, customer satisfaction, green facilities management, KANO model, office tenants, REB, attractive quality, customer satisfaction, green facilities management, KANO model, office tenants, REB, attractive quality, customer satisfaction, green facilities management, KANO model, office tenants, REB",
author = "Eeva M{\"a}{\"a}tt{\"a}nen and Tuuli Jylh{\"a} and Seppo Junnila",
year = "2014",
language = "English",
volume = "32",
pages = "312--325",
journal = "Property Management",
issn = "0263-7472",
publisher = "Emerald",
number = "4",
}