A complexity management approach to servitization: the role of digital platforms

Ville Eloranta, Marco Ardolino*, Nicola Saccani

*Tämän työn vastaava kirjoittaja

Tutkimustuotos: LehtiartikkeliArticleScientificvertaisarvioitu

2 Sitaatiot (Scopus)
18 Lataukset (Pure)

Abstrakti

Purpose: This study aims to enhance the theoretical foundations of servitization research by establishing a theoretical connection with complexity management. The authors develop a conceptual framework to describe complexity management mechanisms in servitization and digital platforms' specific role in allowing synergies between complexity reduction and absorption mechanisms. Design/methodology/approach: A theory adaptation approach is used. Theory adaptation introduces new perspectives and conceptualization to the domain theory (servitization, with a focus on the role of digital platforms) by informing it with a method theory (complexity management). Findings: This study provides four key contributions to the servitization literature: (1) connecting the servitization and complexity-management terminologies, (2) identifying and classifying complexity-management mechanisms in servitization, (3) conceptualizing digital platforms' role in servitization complexity management and (4) recognizing digital platforms' complexity-management synergies. Originality/value: This study highlights that by using digital platforms in servitization and understanding the platform approach more thoroughly, companies can gain new capabilities and opportunities to manage and leverage complexity.

AlkuperäiskieliEnglanti
Sivut622-644
Sivumäärä23
JulkaisuInternational Journal of Operations and Production Management
Vuosikerta41
Numero5
Varhainen verkossa julkaisun päivämäärä21 toukokuuta 2021
DOI - pysyväislinkit
TilaJulkaistu - 13 elokuuta 2021
OKM-julkaisutyyppiA1 Julkaistu artikkeli, soviteltu

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