@inproceedings{4a2bf0ae23724ef5aad4452d9a9d418d,
title = "“You get what you measure.” Or not?Challenges for fact-based quality management",
keywords = "Measurement, Quality management, Competitiveness, Measurement, Quality management, Competitiveness, Measurement, Quality management, Competitiveness",
author = "Juhani Anttila and Kari Jussila",
year = "2011",
language = "English",
isbn = "978-953-6619-24-5",
pages = "347--367",
booktitle = "12th International Symposium on Quality, “Quality for Excellence”, Osijek, Croatia, 17th 18th, 2011",
publisher = "OSKAR, Center for Quality and Development, Zagreb /Croatian Quality Managers Society",
}