“You get what you measure.” Or not?Challenges for fact-based quality management

Juhani Anttila, Kari Jussila

    Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

    Original languageEnglish
    Title of host publication12th International Symposium on Quality, “Quality for Excellence”, Osijek, Croatia, 17th 18th, 2011
    Place of PublicationZagreb, Croatia
    PublisherOSKAR, Center for Quality and Development, Zagreb /Croatian Quality Managers Society
    ISBN (Electronic)978-953-6619-25-2
    ISBN (Print)978-953-6619-24-5
    Publication statusPublished - 2011
    MoE publication typeA4 Article in a conference publication


    • Measurement, Quality management, Competitiveness

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