Abstract
In this paper, we investigate browsing clutter, which refers to cluttered experiences of users due to buildup of disorganized browser elements and information. We studied what users experience as clutter, what behaviors and factors contribute to the clutter, and what users do when they experience clutter through an interview study (N = 16) and an online survey study (N = 400). Based on our studies, browsing clutter includes the amount of tabs and windows, content of the web pages and interactive elements, navigation, and search process. We identified sources of browsing clutter from task characteristics, such as importance and complexity, to user habits, such as multitasking and tab closing. To reveal the dynamics of browsing clutter, we modeled how browsing clutter is predicted by specific browsing habits and coping strategies. Our model demonstrates how individual forms of clutter are interrelated and altered by behavior. We discuss how browsing clutter relates to information overload.
Original language | English |
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Title of host publication | CHI '23: Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems |
Publisher | ACM |
Number of pages | 20 |
ISBN (Electronic) | 978-1-4503-9421-5 |
DOIs | |
Publication status | Published - Apr 2023 |
MoE publication type | A4 Conference publication |
Event | ACM SIGCHI Annual Conference on Human Factors in Computing Systems - Hamburg, Germany Duration: 23 Apr 2023 → 28 Apr 2023 https://chi2023.acm.org/ |
Conference
Conference | ACM SIGCHI Annual Conference on Human Factors in Computing Systems |
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Abbreviated title | ACM CHI |
Country/Territory | Germany |
City | Hamburg |
Period | 23/04/2023 → 28/04/2023 |
Internet address |
Keywords
- Browsing Clutter
- Web browsing behavior
- Information overload
- Coping
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One in four internet users are overwhelmed by the clutter in their browser, finds study
25/04/2023
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