@inproceedings{d95c160c4c394e92aa0451a95c95d8d5,
title = "What is the value of Green FM for office tenants?An application of Kanos model of attractive quality",
keywords = "green facilities management, office tenants, customer satisfaction, attractive quality, Kano model, REB, green facilities management, office tenants, customer satisfaction, attractive quality, Kano model, REB, green facilities management, office tenants, customer satisfaction, attractive quality, Kano model, REB",
author = "Eeva M{\"a}{\"a}tt{\"a}nen and Tuuli Jylh{\"a} and Seppo Junnila",
year = "2013",
language = "English",
booktitle = "19th Annual Pacific-Rim Real Estate Society Conference, Melbourne, Australia, 13th-16th January 2013",
publisher = "Pacific Rim Real Estate Society (PRRES)",
address = "Australia",
}