We Need Numbers! - Heuristic Evaluation during Demonstrations (HED) for Measuring Usability in IT System Procurement

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

5 Citations (Scopus)

Abstract

We introduce a new usability inspection method called HED (heuristic evaluation during demonstrations) for measuring and comparing usability of competing complex IT systems in public procurement. The method presented enhances traditional heuristic evaluation to include the use context, comprehensive view of the system, and reveals missing functionality by using user scenarios and demonstrations. HED also quantifies the results in a comparable way. We present findings from a real-life validation of the method in a large-scale procurement project of a healthcare and social welfare information system. We analyze and compare the performance of HED to other usability evaluation methods used in procurement. Based on the analysis HED can be used to evaluate the level of usability of an IT system during procurement correctly, comprehensively and efficiently.
Original languageEnglish
Title of host publicationProceedings of the 2016 CHI Conference on Human Factors in Computing Systems
PublisherACM
Pages4129-4141
Number of pages13
ISBN (Print)978-1-4503-3362-7
DOIs
Publication statusPublished - May 2016
MoE publication typeA4 Article in a conference publication
EventACM SIGCHI Annual Conference on Human Factors in Computing Systems - Colorado Convention Center, Denver, United States
Duration: 6 May 201711 May 2017
Conference number: 35
https://chi2017.acm.org/

Conference

ConferenceACM SIGCHI Annual Conference on Human Factors in Computing Systems
Abbreviated titleACM CHI
Country/TerritoryUnited States
CityDenver
Period06/05/201711/05/2017
Internet address

Keywords

  • Usability evaluation
  • Public Procurement
  • summative evaluation
  • measuring usability
  • healthcare and social welfare information system
  • Electronic Health Record

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