Volunteer Retention in Prosocial Venturing: The Role of Emotional Connectivity

Research output: Contribution to journalArticleScientificpeer-review


Research units

  • Polytechnic University of Turin


This study develops an understanding of the role of emotional connectivity for volunteer retention in prosocial business venturing. By embedding it in organizational ambivalence theory, our analysis of four volunteer-dependent community ventures reveals two mechanisms through which entrepreneurs strengthen volunteers’ emotional connectivity. We first identify emotion-focused practices that form volunteers’ emotional attachment to the venture, and then demonstrate how duality-focused practices, in the form of managing inherent organizational duality, complement emotion-focused practices to foster volunteers’ emotional loyalty to the venture. Theorizing from our findings, we introduce a model of managing volunteers’ emotional connectivity, and conclude by discussing its implications for prosocial venture research on volunteerism and affective commitment.


Original languageEnglish
Pages (from-to)1094-1123
Number of pages30
JournalEntrepreneurship Theory & Practice
Issue number6
Publication statusPublished - Nov 2019
MoE publication typeA1 Journal article-refereed

    Research areas

  • Emotions, Entrepreneurship, prosocial venturing, ambivalence, volunteer retention, mangement practices

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