Voice Symptoms of Call-centre Customer Service Advisors Experienced During a Work-day and Effects of a Short Vocal Training Course

Laura Lehto, Paavo Alku, Tom Bäckström, Erkki Vilkman

Research output: Contribution to journalArticleScientificpeer-review

29 Citations (Scopus)
Original languageEnglish
Pages (from-to)14-27
JournalLogopedics Phoniatrics Vocology
Volume30
Issue number1
Publication statusPublished - 2005
MoE publication typeA1 Journal article-refereed

Keywords

  • occupational voice
  • OS&H legislation
  • questionnaire study
  • voice symptoms
  • voice training

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