Voice Ergonomics in Call-Centre Customer Service Advisors: Effects of a Short Vocal Training Course

Laura Lehto, Erkki Vilkman, Paavo Alku

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Original languageEnglish
Title of host publication2006 Nordic Ergonomics Societys 38th Annual Congress, NES 2006, Hämeenlinna, Finland, September 24-27, 2006
Pages227-230
Publication statusPublished - 2006
MoE publication typeA4 Article in a conference publication

Keywords

  • legistation
  • occupational voice
  • OS&H
  • voice ergonomics
  • voice symptoms
  • voice training

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