Visual negotiation maps: Focusing on customer needs and expectations during sales negotiations and contracting

Stefania Passera

Research output: Chapter in Book/Report/Conference proceedingChapterScientific

Original languageEnglish
Title of host publicationUser Experience and Usability in Complex Systems UXUS Final Report 1/2015
EditorsMaaria Nuutinen, Hanna Koskinen
Place of PublicationTampere
PublisherFIMECC
Pages174-177
ISBN (Print)978-952-238-146-0
Publication statusPublished - 2015
MoE publication typeB2 Part of a book or another research book

Publication series

Name
PublisherFIMECC, Publication Series, report nr 8
ISSN (Print)2342-2688

Cite this

Passera, S. (2015). Visual negotiation maps: Focusing on customer needs and expectations during sales negotiations and contracting. In M. Nuutinen, & H. Koskinen (Eds.), User Experience and Usability in Complex Systems UXUS Final Report 1/2015 (pp. 174-177). FIMECC.