Visibility of work: how digitalization changes the workplace

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Standard

Visibility of work: how digitalization changes the workplace. / Timonen, Hanna; Vuori, Johanna.

Proceedings of the 51st Hawaii International Conference on Systems Sciences (HICSS 2018). Honolulu, HI, 2018. p. 5075-5084.

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Harvard

Timonen, H & Vuori, J 2018, Visibility of work: how digitalization changes the workplace. in Proceedings of the 51st Hawaii International Conference on Systems Sciences (HICSS 2018). Honolulu, HI, pp. 5075-5084, Annual Hawaii International Conference on System Sciences, Waikoloa Village, United States, 03/01/2018. https://doi.org/10.24251/HICSS.2018.634

APA

Timonen, H., & Vuori, J. (2018). Visibility of work: how digitalization changes the workplace. In Proceedings of the 51st Hawaii International Conference on Systems Sciences (HICSS 2018) (pp. 5075-5084). Honolulu, HI. https://doi.org/10.24251/HICSS.2018.634

Vancouver

Timonen H, Vuori J. Visibility of work: how digitalization changes the workplace. In Proceedings of the 51st Hawaii International Conference on Systems Sciences (HICSS 2018). Honolulu, HI. 2018. p. 5075-5084 https://doi.org/10.24251/HICSS.2018.634

Author

Timonen, Hanna ; Vuori, Johanna. / Visibility of work: how digitalization changes the workplace. Proceedings of the 51st Hawaii International Conference on Systems Sciences (HICSS 2018). Honolulu, HI, 2018. pp. 5075-5084

Bibtex - Download

@inproceedings{e5759bbd93e9467185d6adba109ce719,
title = "Visibility of work: how digitalization changes the workplace",
abstract = "Digitalization is rapidly reshaping our workplaces, as digital technologies often change individual’s work and collective work practices in significant but unpredictable ways. In this paper, we look at how digitalization changes the nature of work regarding work visibility, and examine this in the context of business-to-business (B2B) sales work. We report on a single case study using a practice approach to examine B2B sales work in a small SaaS company. Our findings show how the visibility of B2B sales work changes due to digitalization, increasing the visibility of work in relation to co-workers while decreasing it in relation to customers. Based on these findings, we discuss the complex tradeoffs in making work visible to different audiences and the gradual and constructed nature of work visibility.",
keywords = "digitalization, practice approach, sales work, work visibility",
author = "Hanna Timonen and Johanna Vuori",
year = "2018",
doi = "10.24251/HICSS.2018.634",
language = "English",
pages = "5075--5084",
booktitle = "Proceedings of the 51st Hawaii International Conference on Systems Sciences (HICSS 2018)",

}

RIS - Download

TY - GEN

T1 - Visibility of work: how digitalization changes the workplace

AU - Timonen, Hanna

AU - Vuori, Johanna

PY - 2018

Y1 - 2018

N2 - Digitalization is rapidly reshaping our workplaces, as digital technologies often change individual’s work and collective work practices in significant but unpredictable ways. In this paper, we look at how digitalization changes the nature of work regarding work visibility, and examine this in the context of business-to-business (B2B) sales work. We report on a single case study using a practice approach to examine B2B sales work in a small SaaS company. Our findings show how the visibility of B2B sales work changes due to digitalization, increasing the visibility of work in relation to co-workers while decreasing it in relation to customers. Based on these findings, we discuss the complex tradeoffs in making work visible to different audiences and the gradual and constructed nature of work visibility.

AB - Digitalization is rapidly reshaping our workplaces, as digital technologies often change individual’s work and collective work practices in significant but unpredictable ways. In this paper, we look at how digitalization changes the nature of work regarding work visibility, and examine this in the context of business-to-business (B2B) sales work. We report on a single case study using a practice approach to examine B2B sales work in a small SaaS company. Our findings show how the visibility of B2B sales work changes due to digitalization, increasing the visibility of work in relation to co-workers while decreasing it in relation to customers. Based on these findings, we discuss the complex tradeoffs in making work visible to different audiences and the gradual and constructed nature of work visibility.

KW - digitalization

KW - practice approach

KW - sales work

KW - work visibility

U2 - 10.24251/HICSS.2018.634

DO - 10.24251/HICSS.2018.634

M3 - Conference contribution

SP - 5075

EP - 5084

BT - Proceedings of the 51st Hawaii International Conference on Systems Sciences (HICSS 2018)

CY - Honolulu, HI

ER -

ID: 30791831