Projects per year
Abstract
Digitalization is rapidly reshaping our workplaces, as digital technologies often change individual’s work and collective work practices in significant but unpredictable ways. In this paper, we look at how digitalization changes the nature of work regarding work visibility, and examine this in the context of business-to-business (B2B) sales work. We report on a single case study using a practice approach to examine B2B sales work in a small SaaS company. Our findings show how the visibility of B2B sales work changes due to digitalization, increasing the visibility of work in relation to co-workers while decreasing it in relation to customers. Based on these findings, we discuss the complex tradeoffs in making work visible to different audiences and the gradual and constructed nature of work visibility.
| Original language | English |
|---|---|
| Title of host publication | Proceedings of the 51st Hawaii International Conference on Systems Sciences (HICSS 2018) |
| Place of Publication | Honolulu, HI |
| Pages | 5075-5084 |
| Number of pages | 10 |
| ISBN (Electronic) | 978-1-5108-5655-4, 978-0-9981331-1-9 |
| DOIs | |
| Publication status | Published - 2018 |
| MoE publication type | A4 Article in a conference publication |
| Event | Annual Hawaii International Conference on System Sciences - Waikoloa Village, United States Duration: 3 Jan 2018 → 6 Jan 2018 Conference number: 51 http://hicss.hawaii.edu/ |
Conference
| Conference | Annual Hawaii International Conference on System Sciences |
|---|---|
| Abbreviated title | HICSS |
| Country | United States |
| City | Waikoloa Village |
| Period | 03/01/2018 → 06/01/2018 |
| Internet address |
Keywords
- digitalization
- practice approach
- sales work
- work visibility
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Projects
- 1 Finished
DICIA: Digitalization in Customer Interaction
Timonen, H., Kostama, H., Rajala, R. & Holopainen, M.
25/03/2016 → 31/10/2019
Project: Business Finland: Other research funding
Activities
- 1 Conference presentation
Visibility of work: how digitalization changes the workplace
Hanna Timonen (Speaker)6 Jan 2018
Activity: Talk or presentation types › Conference presentation
Cite this
Timonen, H., & Vuori, J. (2018). Visibility of work: how digitalization changes the workplace. In Proceedings of the 51st Hawaii International Conference on Systems Sciences (HICSS 2018) (pp. 5075-5084). Honolulu, HI. https://doi.org/10.24251/HICSS.2018.634