Verifying efficacy: Yokozuna project

Victor Tang*, Kevin Otto, Warren Seering

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

Abstract

This is the second chapter of Part III. We engage with a real world customer to verify the efficacy of our methodology. In the previous chapter, we worked with HiTEM, a high- technology contract manufacturer of electronics components. In this chapter, we report our work with a world-class e-business service company, eSvcs Japan, eSvcsJ for short. This chapter documents an evaluation of an eSvcsJ decision that was under implementation with a world-class Japanese manufacturer. The client of eSvcs, we name Yokozuna. Yokozuna is a title given to grand champions Sumo wrestlers. Yokozuna is a gigantic enterprise, intensely competitive, and remarkably nimble for its size. The firm has a demanding no-nonsense CEO and an authoritarian command and control system that emphasizes execution. The appellation, Yokozuna, is appropriate.

Original languageEnglish
Title of host publicationExecutive Decision Synthesis
Pages465-522
Number of pages58
ISBN (Electronic)978-3-319-63026-7
DOIs
Publication statusPublished - 1 Sep 2018
MoE publication typeA3 Part of a book or another research book

Publication series

NameContributions to Management Science
ISSN (Print)1431-1941
ISSN (Electronic)2197-716X

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