Using the Line of Visibility as an organization design principle the case of a knowledge-intensive industrial service firm

Saara A. Brax, Virpi Kronström, Mari Heikkilä

    Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

    Original languageEnglish
    Title of host publication17th International Annual EurOMA Conference, Managing Operations in Service Economics, Porto, Portugal, June 6-9, 2010
    PublisherEuropean Operations Management Association (EurOMA)
    Publication statusPublished - 2010
    MoE publication typeA4 Conference publication

    Keywords

    • Industrial service, Service process, Decoupling

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