Using the Kano Model to Identify Customer Value

Tuuli Jylhä, Seppo Junnila

    Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

    3 Citations (Scopus)
    Original languageEnglish
    Title of host publicationInternational Group for Lean Construction, San Diego, 17-22.7.2012
    Publication statusPublished - 2012
    MoE publication typeA4 Article in a conference publication

    Keywords

    • building information modelling
    • nursing homes
    • REB
    • the Kano Model
    • value

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