Using the Kano Model to Identify Customer Value

Tuuli Jylhä; Seppo Junnila

Using the Kano Model to Identify Customer Value

Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceedings › Scientific › peer-review

3 Citations (Scopus)

Original language	English
Title of host publication	International Group for Lean Construction, San Diego, 17-22.7.2012
Publication status	Published - 2012
MoE publication type	A4 Conference publication

Keywords

building information modelling
nursing homes
REB
the Kano Model
value

Cite this

@inproceedings{b33227b2d7b547399a7a946fa1a60cb9,

title = "Using the Kano Model to Identify Customer Value",

keywords = "building information modelling, nursing homes, REB, the Kano Model, value, building information modelling, nursing homes, REB, the Kano Model, value, building information modelling, nursing homes, REB, the Kano Model, value",

author = "Tuuli Jylh{\"a} and Seppo Junnila",

year = "2012",

language = "English",

booktitle = "International Group for Lean Construction, San Diego, 17-22.7.2012",

}

TY - GEN

T1 - Using the Kano Model to Identify Customer Value

AU - Jylhä, Tuuli

AU - Junnila, Seppo

PY - 2012

Y1 - 2012

KW - building information modelling

KW - nursing homes

KW - REB

KW - the Kano Model

KW - value

KW - building information modelling

KW - nursing homes

KW - REB

KW - the Kano Model

KW - value

KW - building information modelling

KW - nursing homes

KW - REB

KW - the Kano Model

KW - value

UR - https://www.dropbox.com/s/0t4rx9afexr4do4/Jylha%26Junnila%202012%20Using%20the%20Kano%20Model%20to%20Identify%20Customer%20Value.pdf

M3 - Conference article in proceedings

BT - International Group for Lean Construction, San Diego, 17-22.7.2012

ER -

Using the Kano Model to Identify Customer Value

Keywords

Other files and links

Cite this