Abstract
Aalto University, born in 2010 from the merger of Helsinki University of Technology, Helsinki School if Business, and Helsinki University of Arts and Design, is a multidisciplinary university with 15 000 undergraduate and doctoral students, and approximately 4 000 staff members.
Since the launch of the new university, Aalto has put a lot of effort in developing student and teacher centric services. The work has been carried out in projects, strategic initiatives, and in national initiatives like Analytics Intelligence project (2018-) involving many universities to work together, to co-create new innovative solutions and approaches to promote excellence in teaching and learning.
The aim of the paper is to present how we implemented service design approach in two separate cases to develop new services for teachers and students in university context. The paper covers two development experiments, which were conducted in Aalto University Teacher Services (https://www.aalto.fi/services/teacher-services-team) during academic year 2018-2019 using service design tools and methods to build services to the academics and students. The paper presents descriptions of the design experiments, followed by conclusions of applying service design approach.
| Original language | English |
|---|---|
| Title of host publication | EDULEARN19: 11TH INTERNATIONAL CONFERENCE ON EDUCATION AND NEW LEARNING TECHNOLOGIES |
| Editors | LG Chova, AL Martinez, IC Torres |
| Publisher | International Academy of Technology, Education and Development (IATED) |
| Pages | 10209-10214 |
| Number of pages | 6 |
| ISBN (Electronic) | 978-84-09-12031-4 |
| DOIs | |
| Publication status | Published - 2019 |
| MoE publication type | A4 Conference publication |
| Event | International Conference on Education and New Learning Technologies - Palma, Spain Duration: 1 Jul 2019 → 3 Jul 2019 Conference number: 11 |
Publication series
| Name | EDULEARN Proceedings |
|---|---|
| Publisher | IATED-INT ASSOC TECHNOLOGY EDUCATION & DEVELOPMENT |
| ISSN (Print) | 2340-1117 |
Conference
| Conference | International Conference on Education and New Learning Technologies |
|---|---|
| Abbreviated title | EDULEARN |
| Country/Territory | Spain |
| City | Palma |
| Period | 01/07/2019 → 03/07/2019 |
Funding
We thank Aalto University for offering resources for developing the experiments. For Teaching service point, we especially thank Helena Backman and Timo Ovaska. The development of Learning analytics has been funded by the Ministry of Education and Culture of Finland in a joint initiative 'Analytics Intelligence' (https://analytiikkaaly.fi/in-english/).
Keywords
- Higher education
- service design
- learning services
- service hub
- learning analytics