| Original language | English |
|---|---|
| Title of host publication | Servdes2012, Second Nordic Conference on Service Design and Service Innovation, Laurea University of Applied Sciences, Espoo, 8.-10.2.2012. |
| Place of Publication | Espoo |
| Pages | 1-1 |
| Publication status | Published - 2012 |
| MoE publication type | A4 Conference publication |
Using Employee Insights in Fine-tuning the Customer Experience
Heidi Rasila
Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceedings › Scientific › peer-review