Using Employee Insights in Fine-tuning the Customer Experience

Heidi Rasila

    Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

    Original languageEnglish
    Title of host publicationServdes2012, Second Nordic Conference on Service Design and Service Innovation, Laurea University of Applied Sciences, Espoo, 8.-10.2.2012.
    Place of PublicationEspoo
    Publication statusPublished - 2012
    MoE publication typeA4 Article in a conference publication

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