@inproceedings{f47162deb1874a5683c335269ccbbf5e,
title = "Using decision point framework to analyse evolutionary steps in industrial service business",
keywords = "change management, decision making, learning, service business, change management, decision making, learning, service business, change management, decision making, learning, service business",
author = "Tapani Ryyn{\"a}nen and Pekka Malinen",
year = "2008",
language = "English",
pages = "174--184",
editor = "Giovanni Schiuma and J.C. Spender and Antonio Lerro and Gabriela Schiuma",
booktitle = "IFKAD 2008, International Forum on Knowledge Asset Dynamics, Matera, Italy, June 26-27, 2008",
publisher = "University of Basilicata",
address = "Italy",
}