User perceptions of design games as settings for organizational learning : Case Topaasia

Otso Hannula, J. Tuomas Harviainen

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

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Design games are a co-design tool used in diverse environments including service design, improving organizational processes and creating strategies. In this paper, we expand the role of design games to include organizational learning and outline a theoretical framework for analysing how design games provide a creative space which supports processes of expansive learning (Engeström, 2001) within organizations. We illustrate the framework by presenting preliminary results about the use of Topaasia, a design game for supporting co-development of organizational practices. Based on the user perception of Topaasia, we argue that design games can support organizational learning even in the absence of a design project by providing a space for creative dialogue through which practices are transformed. Finally, we propose a research approach further study the effects of using design games as tools of organizational co-development.
Original languageEnglish
Title of host publicationProceedings of the ServDes2018 Conference
EditorsAnna Meroni, Ana María Ospina Medina, Beatrice Villari
Number of pages13
ISBN (Electronic)978-91-7685-237-8
Publication statusPublished - 5 Jul 2018
MoE publication typeA4 Article in a conference publication
EventService Design and Service Innovation Conference - Politecnico di Milano, Milan, Italy
Duration: 18 Jun 201820 Jun 2018

Publication series

NameLinköping Electronic Conference Proceedings
PublisherLinköping University Electronic Press
ISSN (Print)1650-3686
ISSN (Electronic)1650-3740


ConferenceService Design and Service Innovation Conference
Abbreviated titleServDes
Internet address


  • design games
  • organizational learning
  • interventions
  • expansive learning
  • creativity
  • playfulness

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