User experiences of situational awareness systems in infrastructure construction

Infrastructure construction (IC) projects are dynamic, complex, and difficult to control and manage. Situational awareness (SA) systems have attracted growing interest in construction literature as an aid for human decision-making in order to forecast changes in project and operations situations. While technological advancements have been achieved in SA systems, very little empirical evidence exists on the actual experiences of IC professionals in relation to SA system usage. We interviewed 23 IC professionals to obtain data, which data we then analyzed by utilizing open coding. Based on our analysis, IC professionals adopt and integrate SA systems individually. On the other hand, often their SA exhibits a bias in favor of the subjective viewpoint of whoever is the dominant or responsible individual in their unit or team, and concealing facts by one or more people appears common. We thus conclude that SA systems can raise IC professionals’ awareness of a situation in ways that are objectively and easily visible and accessible to every individual. SA systems can also be used to conceal SA. This study contributes to earlier technology-focused research by revealing how the behavior of dominant individuals affects the user experience of SA systems.