User Experience Research in the Work Context: Maps, Gaps and Agenda

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1 Citation (Scopus)


User experience (UX) research has been criticized for focusing on leisure contexts and overlooking the work contexts. Moreover, researchers have been drawing attention to how UX at work differs from UX in leisure contexts, requiring development of domain specific knowledge. Inspired by these discussions, our motivation is to see the current state of UX at work research. Based on the systematic review of 52 papers, our results revealed that UX at work research is still immature. It is run by dichotomies; the conceptualizations such as the definition and the dimensions of UX at work are ambiguous; the variety of the studied work domains are limited and do not contribute to the understanding of UX at work; and the consideration of contextual factors are arbitrary and coincidental. To advance this important field of research, we indicate the research gaps and suggest a research agenda introducing areas for future research.
Original languageEnglish
Article number132
Number of pages28
JournalProceedings of the ACM on Human-Computer Interaction
Issue numberCSCW1
Publication statusPublished - 7 Apr 2022
MoE publication typeA1 Journal article-refereed


  • UX
  • User experience
  • Work context
  • Work tool
  • Context
  • Review

Field of art

  • Design


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