User Experience Research in the Work Context: Maps, Gaps and Agenda

Pinar Simsek Caglar; Virpi Roto; Teija Vainio

doi:10.1145/3512979

User Experience Research in the Work Context: Maps, Gaps and Agenda

Pinar Simsek Caglar, Virpi Roto, Teija Vainio

Research output: Contribution to journal › Article › Scientific › peer-review

8 Citations (Scopus)

Abstract

User experience (UX) research has been criticized for focusing on leisure contexts and overlooking the work contexts. Moreover, researchers have been drawing attention to how UX at work differs from UX in leisure contexts, requiring development of domain specific knowledge. Inspired by these discussions, our motivation is to see the current state of UX at work research. Based on the systematic review of 52 papers, our results revealed that UX at work research is still immature. It is run by dichotomies; the conceptualizations such as the definition and the dimensions of UX at work are ambiguous; the variety of the studied work domains are limited and do not contribute to the understanding of UX at work; and the consideration of contextual factors are arbitrary and coincidental. To advance this important field of research, we indicate the research gaps and suggest a research agenda introducing areas for future research.

Original language	English
Article number	132
Number of pages	28
Journal	Proceedings of the ACM on Human-Computer Interaction
Volume	6
Issue number	CSCW1
DOIs	https://doi.org/10.1145/3512979
Publication status	Published - 7 Apr 2022
MoE publication type	A1 Journal article-refereed

Keywords

UX
User experience
Work context
Work tool
Context
Review

Field of art

Design

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10.1145/3512979

Cite this

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abstract = "User experience (UX) research has been criticized for focusing on leisure contexts and overlooking the work contexts. Moreover, researchers have been drawing attention to how UX at work differs from UX in leisure contexts, requiring development of domain specific knowledge. Inspired by these discussions, our motivation is to see the current state of UX at work research. Based on the systematic review of 52 papers, our results revealed that UX at work research is still immature. It is run by dichotomies; the conceptualizations such as the definition and the dimensions of UX at work are ambiguous; the variety of the studied work domains are limited and do not contribute to the understanding of UX at work; and the consideration of contextual factors are arbitrary and coincidental. To advance this important field of research, we indicate the research gaps and suggest a research agenda introducing areas for future research. ",

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KW - Context

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User Experience Research in the Work Context: Maps, Gaps and Agenda

Abstract

Keywords

Field of art

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