User-Centred Design without Involving Users: A Longitudinal Case Study in a Human-Centred-Design–Mature Company

Kaisa Savolainen*

*Corresponding author for this work

Research output: Contribution to journalArticleScientificpeer-review

55 Downloads (Pure)

Abstract

Human-centred design has grown into a widely applied field that has produced a large number of standards, methods and guidelines for designing meaningful and usable products and services and direct contact to users seems to define whether a project is considered human-centric or not. However, as the field has grown more mature, companies have also matured in human-centredness, and thus, they have already accumulated user knowledge and may not need to start from the beginning in each project. This paper presents a case study of a human-centred-design–mature company, where first-hand access to users was blocked due to confidentiality. The project team had to rely on other sources of user knowledge. They utilized user representations that were based on earlier user studies and other sources, and the company also employed in-house users who gave their input in the product development process. Together these resulted in a successful design project.
Original languageEnglish
Pages (from-to)887-905
Number of pages19
JournalDesign Journal
Volume24
Issue number6
Early online date21 Sep 2021
DOIs
Publication statusPublished - 15 Nov 2021
MoE publication typeA1 Journal article-refereed

Keywords

  • HCD maturity
  • human-centred design
  • methods
  • product design
  • user representations
  • user research
  • user-centred design

Fingerprint

Dive into the research topics of 'User-Centred Design without Involving Users: A Longitudinal Case Study in a Human-Centred-Design–Mature Company'. Together they form a unique fingerprint.

Cite this