Usability Analysis of Contending Electronic Health Record Systems

Mari Tyllinen, Johanna Kaipio, Tinja Lääveri

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

3 Citations (Scopus)
147 Downloads (Pure)


In this paper, we report measured usability of two leading EHR systems during procurement. A total of 18 users participated in paired-usability testing of three scenarios: ordering and managing medications by an outpatient physician, medicine administration by an inpatient nurse and scheduling of appointments by nursing staff. Data for audio, screen capture, satisfaction rating, task success and errors made was collected during testing. We found a clear difference between the systems for percentage of successfully completed tasks, two different satisfaction measures and perceived learnability when looking at the results over all scenarios. We conclude that usability should be evaluated during procurement and the difference in usability between systems could be revealed even with fewer measures than were used in our study.

Original languageEnglish
Title of host publicationImproving Usability, Safety and Patient Outcomes with Health Information Technology
PublisherIOS Press
Number of pages6
ISBN (Electronic)978-1-61499-951-5
ISBN (Print)978-1-61499-950-8
Publication statusPublished - 1 Jan 2019
MoE publication typeA3 Book section, Chapters in research books
EventInformation Technology and Communications in Health - Victoria, Canada
Duration: 19 Feb 201921 Feb 2019

Publication series

NameStudies in Health Technology and Informatics
PublisherIOS Press
ISSN (Print)0926-9630
ISSN (Electronic)1879-8365


ConferenceInformation Technology and Communications in Health
Abbreviated titleITCH


  • electronic health record system
  • evaluation
  • measurement
  • procurement
  • usability


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