This paper reports on the discovery phase of an e-consultation project that aimed to deliver a technology-enabled service for consultations between healthcare professionals and patients using digital communication tools. The project involved a mixed methods research phase that supported Agile service design work. A number of learnings were derived from the project and these are contextualised into a Flow Methodology for agile service design, delivery and operations.
|Title of host publication||Intelligent Systems Reference Library|
|Number of pages||17|
|Publication status||Published - 21 Nov 2019|
|MoE publication type||A3 Part of a book or another research book|
|Name||Intelligent Systems Reference Library|
- Service design
- User-centred design