Unknowingly conversing with a non-human : How can a bot deceive a telescammer?

Heidi Vepsäläinen, Henna Paakki

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

Abstract

In this chapter, we analyse a conversation between a telescammer and a robocallee bot called Sally. Sally is essentially a collection of pre-recorded lines of talk that is designed to waste telemarketers’ and telescammers’ time. We investigate what makes it possible that a rudimentary bot like this can lure a human into thinking they are talking to another human and how it succeeds in its effort to waste time. We conclude that essentially the reason can be found in the overall structure of the telemarketing call and the design in which the bot’s scripts alter between ones that display orientation to the agenda and ones that sidetrack the discussion believably.
Original languageEnglish
Title of host publicationConversation Analytic Perspectives to Digital Interaction
Subtitle of host publicationPractices, Resources, and Affordances
EditorsAino Koivisto, Heidi Vepsäläinen, Mikko T. Virtanen
PublisherSuomalaisen kirjallisuuden seura
Pages259-281
Number of pages23
ISBN (Electronic)978-951-858-632-9, 978-951-858-633-6
ISBN (Print)978-951-858-631-2
DOIs
Publication statusPublished - 2023
MoE publication typeA3 Book section, Chapters in research books

Publication series

NameStudia Fennica Linguistica
Volume22
ISSN (Print)1235-1938
ISSN (Electronic)2669-9559

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