Unexpected Problems Associated with the Federated IT Governance Structure in Robotic Process Automation (RPA) Deployment

Research output: Book/ReportCommissioned reportProfessional


Research units

  • University of Gothenburg


We investigate the federated IT governance structure in RPA deployment. Due to the inherent nature of RPA being an exemplary instantiation of lightweight IT, federated governance structure (avoiding fully centralized or fully decentralized modes) is arguably a viable option for governance. However, our case study in Telco with numerous RPA implementations reveals some unexpected problems associated with the federated governance structure. These problems emerge from difficulties in reusing the RPA components and elements across business units as well from difficulties in striking the right balance between centralization and local needs. Our study contributes to the literature on lightweight IT and IT governance by critically assessing the benefits and drawbacks associated with one specific mode (federated) of governing lightweight IT (RPA).


Original languageEnglish
PublisherAalto University
Number of pages22
ISBN (Electronic)978-952-60-8698-9
Publication statusPublished - 2019
MoE publication typeD4 Published development or research report or study

Publication series

NameAalto University publication series BUSINESS + ECONOMY
PublisherAalto University
ISSN (Electronic)1799-4829

    Research areas

  • governance structure, federated IT governance, Robotic Process Automation (RPA), deployment, case study

ID: 40177098