Understanding social innovation in services industries

Faiz Gallouj, Luis Rubalcaba*, Marja Toivonen, Paul Windrum

*Corresponding author for this work

Research output: Contribution to journalArticleScientificpeer-review

10 Citations (Scopus)

Abstract

This paper puts forward a framework for understanding the relationship between service industries and social innovation. These are two, previously disconnected research areas. The paper explores ways in which innovation in services is increasingly becoming one of social innovation (in terms of social goals, social means, social roles and multi-agent provision) and how social innovation can be understood from a service innovation perspective. A taxonomy is proposed based on the mix between innovation nature and the locus of co-production. The paper additionally puts forward a theoretical framework for understanding social innovation in services, where the co-creation of innovation is the result of an interaction of competences and preferences of multiple providers, users/citizens, and policy-makers. This provides the basis for a discussion of key avenues for future research in theory, measurement, organisation, appropriation, performance measurement and public policy. This provides a context for the papers presented in this special issue.

Original languageEnglish
Pages (from-to)551-569
Number of pages19
JournalIndustry and Innovation
Volume25
Issue number6
DOIs
Publication statusPublished - 2018
MoE publication typeA1 Journal article-refereed

Keywords

  • innovation
  • multi-agent framework
  • Services
  • social innovation

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