@article{790c45d8bfee4e10981176f259c66901,
title = "Unattended reception - a business opportunity?",
keywords = "grocery stores, operating costs, postal and delivery services, grocery stores, operating costs, postal and delivery services, grocery stores, operating costs, postal and delivery services",
author = "Vesa K{\"a}m{\"a}r{\"a}inen and Mikko Punakivi",
year = "2004",
language = "English",
volume = "5",
pages = "206--",
journal = "International Journal of Services, Technology and Management",
issn = "1741-525X",
publisher = "Inderscience Publishers",
number = "2",
}