Transition to Human-AI Work: Shifts in Routines' Dynamics and the Implications for Roles in Knowledge-Intensive Work

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Abstract

As solutions based on artificial intelligence grow pervasive in knowledge-work organizations, such cognitive technology is being applied both to automate and to augment work heretofore carried out predominantly by humans. This has profound socio-technical implications for the work practices in that new means of conducting associated routines are changing the knowledge workers’ involvement, transforming interaction between the human agents and information systems within the socio-technical system. Taking a processual approach to exploring how such deep transformation extends to the core of the knowledge workers’ work roles, an interpretive study examined the role transformation unfolding over two years at a financial-accounting company that was developing and implementing an artificial-intelligence system for its services. This processual study offers empirically grounded contributions in outlining how digital transformation changes routines and work roles in knowledge-intensive work.
Original languageEnglish
Title of host publicationProceedings of the 57th Hawaii International Conference on System Sciences
Place of PublicationHawaii, US
PublisherHawaii International Conference on System Sciences
Pages5806-5815
Number of pages10
ISBN (Print)978-0-9981331-7-1
Publication statusPublished - 3 Jan 2024
MoE publication typeA4 Conference publication
EventAnnual Hawaii International Conference on System Sciences - Honolulu, United States
Duration: 3 Jan 20246 Jan 2024
Conference number: 57
https://hdl.handle.net/10125/102456

Publication series

NameProceedings of the Annual Hawaii International Conference on System Sciences
ISSN (Electronic)2572-6862

Conference

ConferenceAnnual Hawaii International Conference on System Sciences
Abbreviated titleHICSS
Country/TerritoryUnited States
CityHonolulu
Period03/01/202406/01/2024
Internet address

Keywords

  • cognitive technology
  • knowledge-intensive work
  • socio-technical change
  • processual approach

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