Transformative power of mundane technologies in institutional change

Lauri Paavola, Richard Cuthbertson

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

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Abstract

To examine the role of mundane technologies in institutional change, we conduct an inductive longitudinal study of a translation in the field of UK grocery retailing and elucidate a process of bottom-up transformation, where customer data replaced product data as a key determinant in decision-making. Our analysis uncovers that such change develops over time through three phases: (1) triggering change through the costs of the technology, (2) capturing value through the benefits of the technology, and (3) retaining transformative momentum through the ability of the technology to develop. While illustrating the process, we show how mundane technologies do not take on new meaning as a result of their innate features but through their relationality in mutual constitution with the field. Hence our study illustrates the fact that each technology holds the potential for generativity.
Original languageEnglish
Title of host publicationProceedings of the 55th Hawaii International Conference on System Sciences 2022
PublisherHawaii International Conference on System Sciences
Number of pages10
ISBN (Electronic)978-0-9981331-5-7
Publication statusPublished - 2022
MoE publication typeA4 Conference publication
EventAnnual Hawaii International Conference on System Sciences - Manoa, United States
Duration: 4 Jan 20227 Jan 2022
Conference number: 55

Publication series

NameProceedings of the Annual Hawaii International Conference on System Sciences
ISSN (Print)1530-1605
ISSN (Electronic)2572-6862

Conference

ConferenceAnnual Hawaii International Conference on System Sciences
Abbreviated titleHICSS
Country/TerritoryUnited States
CityManoa
Period04/01/202207/01/2022

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