Towards Systems Intelligent Approach in Empathic Design

Satu Jumisko-Pyykkö; Teemu Viita-Aho; Eero Tiilikainen; Esa Saarinen

doi:10.1145/3464327.3464370

Towards Systems Intelligent Approach in Empathic Design

Satu Jumisko-Pyykkö, Teemu Viita-Aho, Eero Tiilikainen, Esa Saarinen

Department of Industrial Engineering and Management

Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceedings › Scientific › peer-review

4 Citations (Scopus)

Abstract

Empathy is an essential part of modern design in which application areas have become more complex, diverse, and broad. A goal of this paper is to introduce a holistic Systems Intelligence (SI) approach and apply it to empathic design. SI is characterised by the primacy of the whole, acknowledging interconnectivity, interdependence, and systemic feedback. The framework of SI tactics in empathic design with eight key factors and 32 tactics are presented, and partly utilised and validated in two case studies. The framework can help actors to apply SI in empathic design challenges.

Original language	English
Title of host publication	Academic Mindtrek 2021 - Proceedings of the 24th International Academic Mindtrek Conference
Publisher	ACM
Pages	197-209
Number of pages	13
ISBN (Electronic)	9781450385145
DOIs	https://doi.org/10.1145/3464327.3464370
Publication status	Published - 1 Jun 2021
MoE publication type	A4 Conference publication
Event	MindTrek Conference - Online, Tampere, Finland Duration: 1 Jun 2021 → 3 Jun 2021 Conference number: 24 https://www.mindtrek.org/2021 https://www.mindtrek.org/2021/academic/

Conference

Conference	MindTrek Conference
Country/Territory	Finland
City	Tampere
Period	01/06/2021 → 03/06/2021
Internet address	https://www.mindtrek.org/2021 https://www.mindtrek.org/2021/academic/

Keywords

Design process
Empathic design
Empathy
System Intelligence

Access to Document

10.1145/3464327.3464370

Cite this

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title = "Towards Systems Intelligent Approach in Empathic Design",

abstract = "Empathy is an essential part of modern design in which application areas have become more complex, diverse, and broad. A goal of this paper is to introduce a holistic Systems Intelligence (SI) approach and apply it to empathic design. SI is characterised by the primacy of the whole, acknowledging interconnectivity, interdependence, and systemic feedback. The framework of SI tactics in empathic design with eight key factors and 32 tactics are presented, and partly utilised and validated in two case studies. The framework can help actors to apply SI in empathic design challenges.",

keywords = "Design process, Empathic design, Empathy, System Intelligence",

author = "Satu Jumisko-Pyykk{\"o} and Teemu Viita-Aho and Eero Tiilikainen and Esa Saarinen",

note = "Publisher Copyright: {\textcopyright} 2021 ACM.; MindTrek Conference ; Conference date: 01-06-2021 Through 03-06-2021",

year = "2021",

month = jun,

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doi = "10.1145/3464327.3464370",

language = "English",

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Towards Systems Intelligent Approach in Empathic Design. / Jumisko-Pyykkö, Satu; Viita-Aho, Teemu; Tiilikainen, Eero et al.
Academic Mindtrek 2021 - Proceedings of the 24th International Academic Mindtrek Conference. ACM, 2021. p. 197-209.

Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceedings › Scientific › peer-review

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AU - Viita-Aho, Teemu

AU - Tiilikainen, Eero

AU - Saarinen, Esa

N1 - Conference code: 24

PY - 2021/6/1

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N2 - Empathy is an essential part of modern design in which application areas have become more complex, diverse, and broad. A goal of this paper is to introduce a holistic Systems Intelligence (SI) approach and apply it to empathic design. SI is characterised by the primacy of the whole, acknowledging interconnectivity, interdependence, and systemic feedback. The framework of SI tactics in empathic design with eight key factors and 32 tactics are presented, and partly utilised and validated in two case studies. The framework can help actors to apply SI in empathic design challenges.

AB - Empathy is an essential part of modern design in which application areas have become more complex, diverse, and broad. A goal of this paper is to introduce a holistic Systems Intelligence (SI) approach and apply it to empathic design. SI is characterised by the primacy of the whole, acknowledging interconnectivity, interdependence, and systemic feedback. The framework of SI tactics in empathic design with eight key factors and 32 tactics are presented, and partly utilised and validated in two case studies. The framework can help actors to apply SI in empathic design challenges.

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KW - Empathic design

KW - Empathy

KW - System Intelligence

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M3 - Conference article in proceedings

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BT - Academic Mindtrek 2021 - Proceedings of the 24th International Academic Mindtrek Conference

PB - ACM

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Y2 - 1 June 2021 through 3 June 2021

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Towards Systems Intelligent Approach in Empathic Design

Abstract

Conference

Keywords

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