Towards customer centric services; Suspension of expectations and trust

Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceedings › Scientific › peer-review

Original language	English
Title of host publication	Participatory Innovation Conference PINC Denmark
Editors	Jacob Buur
Place of Publication	Sønderborg, Denmark
Pages	186-189
Publication status	Published - 2011
MoE publication type	A4 Conference publication

Cite this

TY - GEN

T1 - Towards customer centric services; Suspension of expectations and trust

AU - Hakio, Kirsi

AU - Mattelmäki, Tuuli

PY - 2011

Y1 - 2011

UR - http://spirewire.sdu.dk/proceedings/PINC-proceedings-web.pdf

M3 - Conference article in proceedings

SP - 186

EP - 189

BT - Participatory Innovation Conference PINC Denmark

A2 - Buur, Jacob

CY - Sønderborg, Denmark

ER -