Original language | English |
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Title of host publication | Participatory Innovation Conference PINC Denmark |
Editors | Jacob Buur |
Place of Publication | Sønderborg, Denmark |
Pages | 186-189 |
Publication status | Published - 2011 |
MoE publication type | A4 Conference publication |
Towards customer centric services; Suspension of expectations and trust
Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceedings › Scientific › peer-review