| Original language | English |
|---|---|
| Title of host publication | Participatory Innovation Conference PINC Denmark |
| Editors | Jacob Buur |
| Place of Publication | Sønderborg, Denmark |
| Pages | 186-189 |
| Publication status | Published - 2011 |
| MoE publication type | A4 Conference publication |
Towards customer centric services; Suspension of expectations and trust
Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceedings › Scientific › peer-review