@techreport{0613fe25d37b4d698826602ea5f1a8cb,
title = "Toimitilapalveluiden ladun mittaaminen ja palvelutuottajien palkitseminen",
keywords = "facility services, quality, facility services, quality, facility services, quality",
author = "Markku Heimb{\"u}rger and Juha-Matti Junnonen",
year = "2007",
language = "English",
isbn = "978-951-22-8856-4",
series = "Takentamistalouden laboratorion raportteja",
publisher = "TKK Rakentamistalous",
number = "240",
pages = "53",
type = "WorkingPaper",
institution = "TKK Rakentamistalous",
}