Theory-Driven Collocated CMC: A Study of Collocated Mediated Interaction as a Public Sphere

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Researchers

Research units

  • University of Helsinki
  • Syracuse University

Abstract

Computer-mediated communication (CMC) tools are used to increase social interaction in collocated settings. Recent research has been primarily constructive (oriented to building of systems) or phenomenon-driven (serving attempts to understand interactions in collocated CMC). The paper contributes a theory-driven approach and examines collocated CMC as a Habermasean "public sphere": a space that supports inclusive, civil, and rational discussion. An in-the-wild experimental study comparing CMC with face-to-face (F2F) communication enabled ascertaining that CMC is more inclusive than F2F communication. Respectfulness levels did not differ but were established differently: via collective construction of a common narrative in F2F and through quick reactions in CMC. Similarly, while rationality figures were on a par, F2F communication allowed participants to justify their claims better. The article discusses how a theory-based approach can strengthen phenomenon-driven research with new conceptual frames and measurement tools, and steer constructive research with a normative framework.

Details

Original languageEnglish
Title of host publicationCHI 2017 - Proceedings of the 2017 ACM SIGCHI Conference on Human Factors in Computing Systems
Publication statusPublished - 2017
MoE publication typeA4 Article in a conference publication
EventACM SIGCHI Annual Conference on Human Factors in Computing Systems - Colorado Convention Center, Denver, United States
Duration: 6 May 201711 May 2017
Conference number: 35
https://chi2017.acm.org/

Conference

ConferenceACM SIGCHI Annual Conference on Human Factors in Computing Systems
Abbreviated titleACM CHI
CountryUnited States
CityDenver
Period06/05/201711/05/2017
Internet address

    Research areas

  • Collocated computer-mediated communication, Deliberative democracy, Public sphere

ID: 13236959