Abstract
Computer-mediated communication (CMC) tools are used to increase social interaction in collocated settings. Recent research has been primarily constructive (oriented to building of systems) or phenomenon-driven (serving attempts to understand interactions in collocated CMC). The paper contributes a theory-driven approach and examines collocated CMC as a Habermasean "public sphere": a space that supports inclusive, civil, and rational discussion. An in-the-wild experimental study comparing CMC with face-to-face (F2F) communication enabled ascertaining that CMC is more inclusive than F2F communication. Respectfulness levels did not differ but were established differently: via collective construction of a common narrative in F2F and through quick reactions in CMC. Similarly, while rationality figures were on a par, F2F communication allowed participants to justify their claims better. The article discusses how a theory-based approach can strengthen phenomenon-driven research with new conceptual frames and measurement tools, and steer constructive research with a normative framework.
Original language | English |
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Title of host publication | CHI 2017 - Proceedings of the 2017 ACM SIGCHI Conference on Human Factors in Computing Systems |
Publisher | ACM |
Pages | 4534-4547 |
ISBN (Electronic) | 978-1-4503-4655-9 |
DOIs | |
Publication status | Published - 2017 |
MoE publication type | A4 Conference publication |
Event | ACM SIGCHI Annual Conference on Human Factors in Computing Systems - Colorado Convention Center, Denver, United States Duration: 6 May 2017 → 11 May 2017 Conference number: 35 https://chi2017.acm.org/ |
Conference
Conference | ACM SIGCHI Annual Conference on Human Factors in Computing Systems |
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Abbreviated title | ACM CHI |
Country/Territory | United States |
City | Denver |
Period | 06/05/2017 → 11/05/2017 |
Internet address |
Keywords
- Collocated computer-mediated communication
- Deliberative democracy
- Public sphere