The WALL: Participatory design workspace in support of creativity, collaboration, and socialization

Renate Fruchter*, Petra Bosch-Sijtsema

*Corresponding author for this work

Research output: Contribution to journalArticleScientificpeer-review

5 Citations (Scopus)

Abstract

A key challenge faced by organizations is to provide project teams with workspaces, information, and collaboration technologies that fosters creativity and high-performance team productivity. This requires understanding the relation between and impacts of (1) workspace, (2) activity and content that is created, and (3) social, behavioral, and cognitive aspects of work. This paper describes an exploratory study of everyday activities in the context of knowledge work in a shared workspace used by a high-tech global design team that explores future products. The study formalizes key elements for productive knowledge work as a function of tasks, context, and team. It identifies enablers, hindrances, and requirements for physical, virtual, and social work environments. The study identified, through semi-structured interviews, surveys, and on-site shadowing, a key workspace component that facilitates dynamic participation of all team members. This workspace component is a wall used as a large, public, physical display surface for project content (the WALL). The WALL acts as a mediator for individual reflection-in-action and team reflection-in-interaction. It serves as "social glue" both between individuals and between geographically distributed subgroups.

Original languageEnglish
Pages (from-to)221-232
Number of pages12
JournalAI and Society
Volume26
Issue number3
DOIs
Publication statusPublished - Aug 2011
MoE publication typeA1 Journal article-refereed

Keywords

  • Collaboration
  • Global team
  • Participatory design workspace

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