The value of customer satisfaction surveys for project-based organizations: symbolic, technical, or none

Jaakko Kujala, Tuomas Ahola

Research output: Contribution to journalArticleScientificpeer-review

8 Citations (Scopus)
Original languageEnglish
Pages (from-to)404-409
JournalInternational Journal of Project Management
Volume23
Issue number5
Publication statusPublished - 2005
MoE publication typeA1 Journal article-refereed

Keywords

  • customer satisfaction measurement
  • implementation
  • institutional theory
  • organizational culture
  • project-based management
  • value

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