@article{9361a0ffba8f4a30ab7008d4f46f2f0f,
title = "The Service Machine as a Service Operation Framework",
keywords = "Contracting, Outsourcing, Service operations, Governance, Offshoring,, Contracting, Outsourcing, Service operations, Governance, Offshoring,, Contracting, Outsourcing, Service operations, Governance, Offshoring,",
author = "Paul Lillrank and Minni S{\"a}rkk{\"a}",
year = "2011",
language = "English",
volume = "4",
pages = "275--293",
journal = "STRATEGIC OUTSOURCING: AN INTERNATIONAL JOURNAL",
issn = "1753-8297",
publisher = "Emerald",
number = "3",
}