The Role of Design Concepts in the Development of Digitalized Industrial Services

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The Role of Design Concepts in the Development of Digitalized Industrial Services. / Pekkala, Janne; Ylirisku, Salu.

In: Design Journal, Vol. 20, 2017, p. S2813-S2822.

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@article{be8b8830df674e4ba69ecb1c7456a21d,
title = "The Role of Design Concepts in the Development of Digitalized Industrial Services",
abstract = "B-to-B industrial manufacturing organisations are moving the focus from designing products to services. This transition challenges the management of innovating, which is increasingly collaborative and networked. Organisations need to be able to tackle the related uncertainty in order to prepare, secure, and plan their use of resources. Design concepts are known to have various beneficial roles in product and service development in various development contexts. In this article we study how design concepts were utilised within, and between, three development projects in a Finnish company in the context of B-to-B industrial manufacturing. Eight roles for design concepts are identified in the 11-month study, and these are presented as stories concretising how design concepts functioned. Design concepts were utilised in 1) anticipating future, 2) implementing design, 3) training, 4) engaging in dialogue, 5) setting goals, 6) establishing vocabulary in organisation, 7) planning and securing resources, and 8) linking projects.",
keywords = "Design concept, concept design, industrial service design, fuzzy front-end, product development",
author = "Janne Pekkala and Salu Ylirisku",
year = "2017",
doi = "10.1080/14606925.2017.1352792",
language = "English",
volume = "20",
pages = "S2813--S2822",
journal = "Design Journal",
issn = "1460-6925",

}

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TY - JOUR

T1 - The Role of Design Concepts in the Development of Digitalized Industrial Services

AU - Pekkala, Janne

AU - Ylirisku, Salu

PY - 2017

Y1 - 2017

N2 - B-to-B industrial manufacturing organisations are moving the focus from designing products to services. This transition challenges the management of innovating, which is increasingly collaborative and networked. Organisations need to be able to tackle the related uncertainty in order to prepare, secure, and plan their use of resources. Design concepts are known to have various beneficial roles in product and service development in various development contexts. In this article we study how design concepts were utilised within, and between, three development projects in a Finnish company in the context of B-to-B industrial manufacturing. Eight roles for design concepts are identified in the 11-month study, and these are presented as stories concretising how design concepts functioned. Design concepts were utilised in 1) anticipating future, 2) implementing design, 3) training, 4) engaging in dialogue, 5) setting goals, 6) establishing vocabulary in organisation, 7) planning and securing resources, and 8) linking projects.

AB - B-to-B industrial manufacturing organisations are moving the focus from designing products to services. This transition challenges the management of innovating, which is increasingly collaborative and networked. Organisations need to be able to tackle the related uncertainty in order to prepare, secure, and plan their use of resources. Design concepts are known to have various beneficial roles in product and service development in various development contexts. In this article we study how design concepts were utilised within, and between, three development projects in a Finnish company in the context of B-to-B industrial manufacturing. Eight roles for design concepts are identified in the 11-month study, and these are presented as stories concretising how design concepts functioned. Design concepts were utilised in 1) anticipating future, 2) implementing design, 3) training, 4) engaging in dialogue, 5) setting goals, 6) establishing vocabulary in organisation, 7) planning and securing resources, and 8) linking projects.

KW - Design concept

KW - concept design

KW - industrial service design

KW - fuzzy front-end

KW - product development

U2 - 10.1080/14606925.2017.1352792

DO - 10.1080/14606925.2017.1352792

M3 - Conference article

VL - 20

SP - S2813-S2822

JO - Design Journal

JF - Design Journal

SN - 1460-6925

ER -

ID: 27813013